Please see below policy:

Packaging:
Zoom Express will not be held responsible for items not properly packed for air or ocean transport; packages that are short shipped; packages delayed in transit; packages not labeled correctly and packages with fragile contents (glass etc.)

TV Insurance:
$15.00 flat fee; please note insurance is not mandatory and is entirely up to the customer. However, if you choose to insure items please advise via email.

Lost Items:
Zoom Express will not be responsible for any lost item and will only repay up to $200 on items that are not insured and have successfully been delivered to our US warehouse and received by one of our team members.

Sending Invoices:
All packages require an invoice to be cleared. This also includes duty free and gift items. We encourage you at the time of your purchase to send your invoice. Packages without invoices will be subject to shipping/delivery delays.

Storage Fee:
Customers will receive free storage on shipments up to two-weeks after delivery date. After which a storage fee of $3 a day for one additional week will be applied. After this period, if an invoice has not been received for items in storage or if billed items have not yet been collected, they will be sold to cover shipment fees.

Package Collection:
If a family member or friend is collecting a package on your behalf, please send an email to [email protected] with the name of that person. Persons collecting items on your behalf must present a valid I.D.

Hazardous Materials:
Please be advised that hazardous materials will need clearance before shipping and will incur additional charges. Please speak to a member of our team or visit our website for additional information.

Returns:
Returns can only be processed by Zoom Express if items are currently at our U.S warehouse. Once items are in-transit to or have arrived in The Bahamas we will no longer be able to provide this service. Please advise if a package has to be returned to a member of our team immediately.

Refunds:
Zoom Express will not issue any refunds for items purchased on your behalf. Refunds that are issued will be done by the seller of the item.